GROSS UNPROFESSIONALISM

I have had an active telephone and ADSL line with Telkom for over 6 years now. When I moved to a new house, I called and asked them to transfer my line to the house that is literally up the road from the initial line installation. For some unknown reason, my line was deleted off the system instead of being transferred. And I was then issued with a new landline number which I rejected but was then advised to allow a new number to be allocated to me and then change I will be able to change it back to my previous number. This happened, as they said it would and four 4 months, my landline and internet had been working well. However, at the beginning of November, my phone line was disconnected and I have no access to the internet anymore.

All my efforts to restore my connection has proven to be abortive until now. I have been paying for services that I am not even using and when I call, I am told that they do not detect a problem with my internet or landline. No suggestion has been made to send a service technician out to at least assess my claim, as a paying customer. The service center at the Glen Shopping mall cannot assist me and neither can the call center agents.

I would like Telkom to please restore my landline and my Internet connection with immediate effect and to stop billing me for services I am not even enjoying the perks of. Alternatively, my contract should be canceled if this is how they will treat their clients.

My reference numbers for my reports are as follows: ********** 7, ********** 3, ********** , and incident numbers are ********** , ********** .