Gross Service Failure/No response to Fault logging

SO FRUSTRATED!! Little to no Internet service since approx. 9 December 2015 to current (19 January 2016). Numerous faults logged with 10210 Tech Support Line (Reference numbers to prove) with clear requests by myself to dispatch a Telkom technician to my premises/home. No response nor action from Telkom yet I am being sent one bill after the other for payment of monthly service. Have been to 3 Telkom direct shops to run all diagnostics on equipment/router with line sync, account settings etc. having been tested several times with feedback that all is working normally. Suspect the problem is with the Telkom exchange/Telkom distribution box but Telkom is not sending a technician despite all requests/faults being logged. If still no response by Friday 22 Jan, Telkom leaves me with no option but to cancel service and move to another provider who I will instruct to first ensure the exchange/box is not faulty and THOROUGHLY testing before signing up. I HAVE TRIED EVERYTHING IN MY POWER AND HAVE BEEN PATIENT FOR OVER A MONTH DESPITE BEING EXPECTED TO PAY FOR A SERVICE THAT IS NON-EXISTANT!!! TELKOM YOU DO NOT DESERVE MY MONEY, PATIENCE OR SUPPORT ANY LONGER!!!