Gross non delivery of service

I ensured to cancel my line with Telkom on the 31 of October 2015 to come into effect on the 30th of November (well within the 20 day notification period). I spoke to 5 different consultants on that day sent my form and my I.D. it must have taken me about 5 hours to get all the admin done and the telephone communications.<br> <br> It is now 2 months later and the line was cancelled yesterday due to NON PAYMENT. I haven't lived in the property since November. The worst is they have been charging penalty fees and my account continues to rise in spite of cancelling 2 months ago. I asked everyone spoke to every department. Every day Telkom is rude, puts the phone down in my ear, refuse to help me or promise they will help me then they do absolutely nothing.<br> <br> I went to the Menlyn branch I waited for 2 hours in the line, the telkom representative women was rude and told me to call 10210 (after having done this for 3 months already). She said ' she is doing me a huge favour just to look' and that ' I should not come back to them'.<br> <br> As I'm writing this I have been on the line for an hour, it has resulted in me physically having panic attacks.<br> <br> This is gross negligence, my account continues to rise