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JR
Janet R

1 reviews | Active since Jun 2018

12 Jun 2018, 14:36

Gross Ineptitude at Telkom

Can someone tell me how I can achieve my objective with regards to cancelling my home TELKOM account which has been non functional for over 2 years Aafter many calls e-mails etc I am still billed on a monthly basis. After a number of months , after countless emails and telephone calls (not from my home number) my account is credited then credited and billed again. My latest bill is over R2000.00 and to add insult to injury they cut my e-mail account due to non payment.

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Replies (3)
JR
Janet R's update23 Sept 2018, 14:59
Reviewer Update
Still waiting on this being resolved,I am still billed my account stands at R4800 and this month charged for usage,reconnection and jack and this is for a phone that has not been working for 3 years.I have registered and their comments "Pay"then we will disconnect your organization is shocking and explain why I must constantly deal with the incompetence of personnel who are not interested or do not have a clue
JR
Janet R's update23 Sept 2018, 14:59
Reviewer Update
Still waiting on this being resolved,I am still billed my account stands at R4800 and this month charged for usage,reconnection and jack and this is for a phone that has not been working for 3 years.I have registered and their comments "Pay"then we will disconnect your organization is shocking and explain why I must constantly deal with the incompetence of personnel who are not interested or do not have a clue
JR
Janet R's update13 Jan 2019, 13:44
Reviewer Update
It is now January 2019 and I now recieve a Letter of Demand for over R5000.00 After 4 Years of complaining and reading your letters stating that you are urgently looking into this problem,until the middle of 2018 credits were passed after contacting you on numerous occasions being given reference numbers eg A ********** 4 ********** . ********** latest ********** 44 therefore Telkom us aware that my landline has not worked for 4 Years. On top of all this you suspend my business email account at my busiest time of the year stating that you will only re-connect when I pay the outstanding R5000.00 after 3 weeks eventually I found someone at Telkom who agreed to help me and re-connect. Now I am threatened with blacklisting.......is there anyone at Telkom "Gross Ineptitude "