Gross Incompetence in Systems and Customer Satisfaction

Telkom suspended both my phone numbers for a "collections" issue. I was without signal or the ability to call anyone while stuck in KZN with no way to contact an Uber or anyone else. There was zero headsup on the fact that my numbers were going to be suspended. In addtion to this, when I went to query why this had happened, it was confirmed (which I already knew) that my account was not in arrears as I have a debit order that runs every month. So my numbers were suspend for absolutely no reason. A month ago, I had also had my debit order changed to the 1st of every month, which should not be the thing that created the issue.

The lady at the Telkom store in Northgate, Momo, was very helpful and was just as confused as I was as to why this had happened at Head Office. The lady from Head Office said to us that it would take 72 HOURS for my line to be reactivated. WHY WOULD IT TAKE THIS LONG IF THIS WAS NO FAULT OF MINE!!!!!! I am now without any network unless I connect to wifi. I cannot make calls for work. I also cannot receive any whatsapp calls

And yet - THIS WAS NO FAULT OF MINE - so why oh why Telkom am I being punished for this clear incompetence on your part?????????

Surely, as easily as you suspended my numbers WITHOUT ANY NOTIFICATION TO ME, it should be as easy to reactivate my numbers yes???????

Here's to the next 48 hours... God willing.