GROSS INCOMPETENCE and PATHETIC customer Service

Up until the 1st November 2017, my TELKOM land line, ADSL internet access, and IDS connection to my data bundle were working perfectly. THEN, from 1st November, ALL 3 suddenly stopped working. I logged a fault with the call center, and after a week of no reply and no action, I visited Telkom's Customer Service shop at Musgrave centre and reported the issue. The Fixed Line Service Agent, Dennis, said he would escalate my line, adsl, and IDS fault, but after waiting ANOTHER week without any sign of life from Telkom, just a pathetic sms informing me that the fault was being attended to, I went to Gateway Telkom, where I was assisted by Xolili, who at least tried to sort out the IDS issue, but because ghe TELKOM system was down, she couldnt. She also never followed up with me as she promised she would. I then emailed Dennis, and Ivan, the store manager of the TELKOM branch at Musgrave Center to ask them to PLEASE get a technician sent to investigate the fault, as well as asking them AGAIN to have a programmer re-assign my IDS sim cards to the correct TIN number. A technician eventually visited my residence, 3 weeks after my initially reportting the fault, and repared the fixed line short circuig in ghe nearby exchange. The land line worked for exactly 2 days, whereupon I received a message from TELKOM advising of a fault in the area. Sure enough, my line went down again! Exasperated, I called the call center again, and a guy named Surprise promised he would take ownership of my TELKOM problems and phone me the next day. He never did, but at least he responded to an email I sent him, saying he could not help me!!!!! So, I continued to use the automated fault repoting system, and sent messages and emails to Ivan at Musgrave Center TELKOM, only to receive a messagd from him today, this now 4 weeks after the land lind went down, telling me that on the TELKOM SYSTEM, my fault had been repaired and all was resolved. I wanted to laugh, but was so exasperated and frustrated that I couldnt. My Land Line is STILL DOWN. I still have no ADSL internet connection, and my IDS fail safe sim cards are still unlinked, meaning I cannot even access internet through them. Further to this, in order to keep my online PT business afloat, I have had to spend over R3000 in Data purchases from more proficient service providers, namely MTN and Vodacom.

If this were the first time Id experienced incompetence and lethargic service from TELKOM, I might have forgiven them, but sadly, I have had 3 previous envounters with TELKOM, in every case they bungled up on delivering even sub par service. This parastatal is the domain and hiding place of first class CLOWNS, from TOP down to bottom. Everyone passes the buck, and no one has the integrity to take ownership of customer problems and see them through to successful resolution. TELKOM is a disgrace to South Africa, and each of the people I have had the misfortune of having to deal with at TELKOM, are a disgrace to themselves!!! This is a company of *********** clowns!!