Gross Incompetence

<p>We have been battling to get a Debit Order Removed. We cancelled the ADSL/Fax line in January 2017 and the rental is STILL being decucted from our account. We have asked on numerous calls and emails to please escalate. Most emails go unanswered. There is no recourse to someone higher than the call centre.</p> <p>It makes no difference having a reference number, nothing gets done. </p>