Gross ******ion and resultant attack on my financial security

I really don't know what the issue at Telkom is. Is it ******* corporate governance? Is it bad management? Is it lazy employees? All I know is that Telkom is and has created so many financial problems for so many clients and now I find myself being harassed by their debt collectors, VVM. This all due to their own internal issues that involve their consultants, finance department and accounts clerks.

The story goes like this... Firstly I received an invoice for a Telkom "line" and quite shockingly, a Telkom uncapped package amount added to the invoice. The Invoice had the use of "line" amount and a "Subscription and Usage for TIN***" which is clearly a router, mind you it was not app**** for nor ordered nor delivered. I brought this to the attention of Telkom as I could not afford to be debited R2000+ monthly for something I did not apply for nor have access to when I only app**** for a "line" service that costs R352. The Telkom consultant that took my call noted that there was an incorrect billing and it would be fixed (case number ***8), only to receive another invoice the next month with an even bigger incorrect billing. This absolutely sent me into financial disarray as Telkom kept on debiting more than R1500 more than they were supposed to. Once I realised they weren't emailing me or anything regarding the incorrect billing, I sacrificed my office time and petrol to go to the Fourways Mall Telkom branch to query the billing. I was assisted by a consultant called Brian Mpofu and while I was there I also requested a cancellation of the "line" service as I was now moving from my apartment. Brian took my application and told me he'll send it to Telkom head office accounts managers. Immediately after arriving back to work, I emailed Brian and confirmed on email that I had cancelled the "line service" noting the 22nd June 2018 as the effective date of cancellation and Brian responded in mail saying,

"Hello there, Your request has been received and I have confirmed that you will not be liable for any Telkom billing and that you will be credited for any additional bank charges you might incur as a result. Regards".

On the 2nd July 2018, I emailed Brian again seeking a progress report for my over billing and my cancellation. He did not respond. On the 15th of July I received another invoice that STILL had the wrong billing which included uncapped WiFi fro Telkom and a router I am still yet to use and see respectively. I then proceeded to query this via email on the 23rd July 2018 noting that the invoice has to be reversed as promised once Telkom has sorted out their internal issues. Brian then responded with "NOTED" in capital and bold on the same day, he copied a person called Taurai Zari in the mail. Having been debited again at the end of July, I asked for a progress report from Brian Mpofu on the 6th of August 2019, instead of a reply, I got another overbilling invoice on a cancelled account on the 13th of August 2018. On the 16th of August 2018 I responded with the below,

"Brian, what's this, is Telkom that ***********? I've been very patient with you guys but you have done NOTHING for four months in correcting this mess up"

When I didn't get a response, I drove back to Telkom in Fourways Mall on the 24th August 2018 and Brian apologised and gave me an email (***) to send my ID copy to so that the cancellation would be effected, I did so on the same day.

When my account got debited still with the incorrect billing of a cancelled account, I then proceeded to protect my financial stability from Telkom by blocking the debit orders. I have been receiving incorrect billed invoices on a cancelled account since then, every month without fail. The last invoice Telkom sent was on the 13th January 2019, 6 months after I cancelled the account and it was of the sum of R7,617.39 (for a LINE). Then ALL OF A SUDDEN on the 23rd August 2019 I received the first of many emails from VVM Attorneys threatening to blacklist me if I didn't pay R6,200.93 that TELKOM says I owe them. After all their harassing with seemingly thumbsucked debt amounts, VVM mailed me saying they wished to inform me that there was "an information update done in respect of your profile at CPB Credit Bureau." After that they then called my cellphone again harassing me about this debt, I told them that it was a Telkom internal issue they had messed up and I had the proof in emails. They asked me for the emails and I gave them the trailing mails of my queries of the incorrect billing and cancellation with Brian Mpofu's response acknowledging the cancellation and incorrect billing. VVM responded saying "With reference to the above matter, we regret that we are unable to process your request, due to insufficient documentation supp****." They asked for a Proof of Cancellation and/or Cancellation reference (which Telkom should have) and date, secondly they wanted my ID Copy with 6 specimen signatures. With what I've gone through with Telkom I am not willing to send my ID and 6 specimen signatures to a law firm I know nothing about and have been threatened by. Furthermore VVM threatened that they will add penalties to my account with them...I DON'T HAVE AN ACCOUNT WITH VVM, THEY DO NOT REPRESENT ME.

This is highly ********** and invasive of my daily life and very inhibiting of my business process and growth as I now find myself being taken to the Credit Bureau over a Telkom mess up and attorneys that just carry out instructions without proper investigations.

My final response to this gross ******ion and resultant attack on my financial security with the below.

"I'll refer to the emails I sent to yourselves:

1. I cancelled my account with telkom 2. I kept on being debited 3. I took it further by escalating the matter with the in mail telkom consultant 4. The Telkom consultant confirmed the cancellation by mail

With the above being said, there's nothing else I am needed for, as Telkom and yourselves need to investigate internally at Telkom why my account still shows as open. I don't work for Telkom, I am NOT the person to ask regarding this matter. I also do not appreciate being harrassed like this when the issue is a Telkom internal matter. If this does not stop I'll be forced to lodge a statement with the police and my legal aid to take it up with the NCR and Consumer Tribunal so that any loss, whether money or time, I incur in my business due to an inaccurate listing of my records will be compensated by Telkom and VVM. Regards"

I WILL CARRY THIS OUT SHOULD I LOSE ANY BUSINESS OPPORTUNITY SUCH AS FUNDING AND/OR PARTNERSHIP AS A RESULT OF THIS CRIME AGAINST ME.