GREAT SERVICE UNTIL THE TECHNICIAN ARRIVED

<p>A elderly lady app**** for her telkom service to be transferred to her new address. The matter was done by internet, she got a sms to say the transfer is in process, and then that she qualify for a free cordless phone and then she got a sms to say Telkom will be installing the phone on Monday, 6 June 2016. He called on the cellphone and told her there is no such place, he cannot find the place. The name and street no of the complex is written on the wall at the outside of the entrance. What is more there is a Telkom depot in Vivian street which crosses Bush street. When the technician at long last found the place, which he said does not exist, the lady opened the door and the Telkom technician were very rude to her, without even greeting he started shouting at her, "There is not such place!", on which she said but you are at the place. From thereon he was very rude to her, to such extend that she called me and said - Telkom was here, the guy was so rude to me, het just walked out and left, I still do not have a phone. I called telkom and reported the matter, but did not hear anything back. After a while he went back to the lady with a phone. She had her own phone, so he said "You have a phone, you don't have to buy this one." He then plugged the phone into the socet, held the earpiece up and said, "Your here here is a line." The phone socket is in the main bedroom and she asked the Telkom Technician to please move the socket to the sitting room, as someone else is sleeping in the main bedroom. He point blank refused and left without even greeting. </p> <p>When I called Telkom to complain about the socket that was not moved as the client asked for, the lady said we will now have to pay to have it moved. We are paying for the installation and the technician was asked to move it on stallation but he refused. I have escalated the query to Telkom on Tue, 7 and Wed 8 June 2016 with a promise they will get back to me within 24 -48 hours. I still have not heard anything from Telkom.</p> <p>The millions Telkom is spending on adverti*****t, they might as well see that their technicians are consumer friendly otherwise it will remain as the OLD TELKOM.</p>