dR
dakalo R

1 reviews | Active since Feb 2015

02 Mar 2016, 20:58

Great service From Thembela Myeza and Ayabulala

i would like to thank Thembeka Myeza for the great service she provided, i have been calling Telkom customer service for 2 months for them to cancel my account because i had another new contract with them as this has ended i did not want an upgrade the agents who assisted advised me that i should wait for the cancellation department to call me as the cannot do anything on their side. but on Tuesday the 2nd of march i called in and was assisted by Thembeka who went an etra mile to try and resolve my problem within 24 hours i received an sms stating that my problem was resolve as promised by Thembela. am so happy by the service she provided and would like to give her a thumb up for the great service she provided. i would also like to thank again Ayabulela Gatya for also being so patient with me when i called in today as i was angry and he managed to calm me down and provided me with correct and relevant information. the two consultants should be given a position lols because the will take your business to the bigger level. saving your customers and giving the best service from the begging of the call until the end. Thank You Thembela and Ayabulela.

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Replies (1)
Telkom
Telkom's reply03 Mar 2016, 08:54
Official
Hello dralu***e,

Thank you for making contact with us and bringing
this to our attention.


Thank you for taking the time to provide feedback on the positive experience you had with Telkom.

Your input is always highly appreciated as this allows us to improve our service we offer to our valued customers.

Kind regards
Keagan
Telkom Social Media Team