Great service from an unexpected service provider

After 6 weeks of trying to get my DSL line fixed I finally decided to cancel it. I called the not so helpful Internet SP and cancelled their service and moved the line to Telkom. After a few days I called Telkom and got through to a lady by the name of Thato Masoeu. She told me that the line still reflects as being with the SP and she noted in her system that I called at the beginning of the month so that the cancelation will be back dated. I called later in the month and got through to Thato again. She said the line is still not with them but she then made updates to their system to move the line and indicated that I should call the following day to finalise the cancellation. The next day I called and got through to Thato again. She helped me cancel my line and backdated my cancellation. Thank you Thato, it is shocking to find out that there are dedicated people like you working for Telkom. If everyone at Telkom had the same great attitude as you I don't think I would have had to cancel my line.