Great Service

<p>I recently signed up for a FreeMyFamily Package at Telkom's Rosebank branch. Kabelo Chauke of the TDS Department couldn't have been more helpful, knowledgable and obliging in explaining the options and then going through the sign up process. The 4 SIM cards that came standard with the package were activated within the 24 hours set . Two additional SIM cards that I ordered as part of the package were however not activated. When I contacted Kabelo, he explained that there was a IT glitch that was causing the problem and he undertook to escalate the problem and keep me informed of progress towards resolution. This he did scrupulously and I have no doubt that his efforts led to reasonabley prompt activation of the last 2 cards . I commend Kabelo's persistence in driving the resolution of the problem. He has set a standard for outstanding customer service for his colleagues at Telkom to follow. This combined with recent very positive experiences I've had with rapid and first rate response to ADSL line faults has peruaded me to give Telkom another chance as my telecomms services provider. As my existing contracts with other service providers mature and especially when FTTH becomes available in my area, I'll be switching everything back to Telkom.</p>