1 reviews | Active since Dec 2010
Great sales personnel. Useless after sales service
<p>After buying a Smart Broadband LTE router from a company who sells these for Telkom (Logical Wireless) who promised that the prodcut is excellent, and there will NOT be any trouble, when I expressed concern that it was a Telkom product, the router was delivered to my son (for whom it was bought).</p> <p>Telkom refuses to talk to my son, as he is not the person who purchased the item, and the Logical <br />Wireless Solutions, who sold it to me, can't help, as I have to phone TELKOM. Talk about a Catch - 22!! I bought this item for my son. How do I fix the problem from ****m away???</p>
Basically the problem was that the SIM card needed 48 hours to be activated. I did not know this, and the Call Centre staff were unable to tell my son this, as they absolutely refused to deal with him as the account is not in his name, but when I called them, they could not help me either, as I did not have the router with me. MY TELKOM line has been down for 2 weeks, or I could have called my son via my cell phone, and talked to TELKOM on the landline, but this was impossible. I live one hundred and seventy km fromt he nearest TELKOM store, and nine hundred km from my son. Is there not a better way to deal with this? Could I not give permission for my son to get help when I purchased the router, or even now?
Basically the problem was that the SIM card needed 48 hours to be activated. I did not know this, and the Call Centre staff were unable to tell my son this, as they absolutely refused to deal with him as the account is not in his name, but when I called them, they could not help me either, as I did not have the router with me. MY TELKOM line has been down for 2 weeks, or I could have called my son via my cell phone, and talked to TELKOM on the landline, but this was impossible. I live one hundred and seventy km fromt he nearest TELKOM store, and nine hundred km from my son. Is there not a better way to deal with this? Could I not give permission for my son to get help when I purchased the router, or even now?
HI, my child needs help again with respect to data. The Huaweii router says he has 5GB left, but Telkom says his data is up. How do I sort this out? Do I call the number on the email (081181 - which does not connect), or do I try to chat to an agent - which also does not seem to work (can't reach this page)?) or does my son try to help himself, but he won't be allowed to, because, even though he owns the router, I pay for it, and so they will not help him?
HI, my child needs help again with respect to data. The Huaweii router says he has 5GB left, but Telkom says his data is up. How do I sort this out? Do I call the number on the email (081181 - which does not connect), or do I try to chat to an agent - which also does not seem to work (can't reach this page)?) or does my son try to help himself, but he won't be allowed to, because, even though he owns the router, I pay for it, and so they will not help him?
Huaweii router B315. When you say you tried contacting with no luck, I see ONE call from a number i do not recognise. I answered a second too late. There was never a second call. How hard did you try?
It looiks like we have solved the probolem without your help. However, I am still wanting to make sure that my son can call you directly if he has a problem. I do not know how I could buy an item for him, but he cannot personally call with issues. I have to call. this makes no sense. I am told I have to go in personally to a TELKOM shop which would be fine if I lived near one. I(t would also be fine if I did not buy the item remotely. The TELKOM STORE is one hundred and seventy km away. We live in 2017! Not the dark ages. How can I solve this problem?
I REPEAT. HOW CAN I BUY AN ITEM WHICH WAS DELIVERED TO MY SON, USING HIS CELL PHONE NUMBER, BUT HE IS UNABLE TO ACCESS YOUR SUPPORT CENTRE?
Huaweii router B315. When you say you tried contacting with no luck, I see ONE call from a number i do not recognise. I answered a second too late. There was never a second call. How hard did you try?
It looiks like we have solved the probolem without your help. However, I am still wanting to make sure that my son can call you directly if he has a problem. I do not know how I could buy an item for him, but he cannot personally call with issues. I have to call. this makes no sense. I am told I have to go in personally to a TELKOM shop which would be fine if I lived near one. I(t would also be fine if I did not buy the item remotely. The TELKOM STORE is one hundred and seventy km away. We live in 2017! Not the dark ages. How can I solve this problem?
I REPEAT. HOW CAN I BUY AN ITEM WHICH WAS DELIVERED TO MY SON, USING HIS CELL PHONE NUMBER, BUT HE IS UNABLE TO ACCESS YOUR SUPPORT CENTRE?