Great response from Telkom on a fault

Last week my WiFi stopped working for unknown reasons (an automated user reset due to load shedding has been suggested). I tried twice to report it at the call center but they don't take calls in the evenings (not so great that one). As I am at work in the daytime I used the automatic call logging option. I received an SMS with a call reference number pretty quickly. However, the next day I was called by a young man called Billy who had examined and understood my case and explained to me exactly what the problem was and how I could try to fix it myself, failing which I should call before 6 and get help from an agent. I was very pleasantly surprised. Please give Billy a special commendation.