Great Promotions. No follow through!

I responded to Telkom's SmartHome Supreme Promotion last year on Black Friday. I received a call from Telkom and went through a lengthy process to conclude a contract.I fully understood and accepted that we would not be able to get download speeds of more than 10Mbps in our area but the package is still a good deal. I have repeated this on umpteen occasions.<br> <br> The order was unilaterally cancelled during December 2014. During January 2015, Telkom agreed to honour the deal after attempts were made to convince me to accept the Premium deal. I was not happy with this as the Premium deal has considerably less data - for R300 more on Supreme I receive more than double the data than on Premium. Telkom (Siba on 6 February) agreed to the Supreme deal.<br> <br> Despite this, our account reflects that we are on Premium since 17 February but are yet to receive any of the items included in the package.Last week I ran out of data because the Premium only has 50GB. I have had to continue with another ISP and buy mobile data even though I have paid Telkom. No Can't get through to anyone who can make a decision even after several HOURS on the phone. This is not an honourable company.