Great product, incorrect debit order dates!

<p>I took an lte wifi router package with telkom in october 2016, not once have I been debited as per our contract agreement on the 25th of the month which is my salary date! No debit order went off in october, november, or december. I have made numerous calls to their customer service department to find out why which has proved unfruitful. A customer service agent claimed I was debited in November although i notified her no payment has gone off, she then advised my debit order date was the 5th of each month?? On the 6th of January 2017 telkom then proceeds to debit the entire amount in arrears which was obviously unsuccessful. I can't see why this company fails to debit monthly as per an agreement and instead lets the bill accumulate despite me raising the issue constantly over the last couple of months! Many others apparently face this issue with telkom! Kindly bill the entire arrears amount this month on the 25th january and make sure your debit orders run monthly on the 25th moving forward!! Sincerely, a dissatisfied customer!</p>