Great lack in service. NEED TO GET OUT OF THIS CONTRACT!!!!!!!!!!!!!!!!!!!!!!!!

On the 2nd of December 2017 our phone lines went off and internet speed went down drastically. We now sit without internet and phone lines for almost three months. I have reported this fault almost every day and get the same response every time. The cable was ****** and which i do not understand is why is it taking so long to order a cable. Every time I escalate the problem with the call center they tell me a technician will phone me to update me on the Progress. At this stage I think the technicians are mythical creatures cause there is no phone call received from them. PLEASE GET ME OUT OF THIS RIDICULOUS CONTRACT.