1 reviews | Active since Nov 2014
GREAT JOB TELKOM. IT'S BEEN 5 MONTHS
Please do read the fantastic novel of how Telkom has treated my accounts by viewing my complaints on my profile within the past 6 - 8 months. <br> <br> This will not be the first time I have complained about Telkom and it seems that thanks to their fantastic help at the Greenstone branch I have been waiting for approximately 4 months for a contract transfer to be done from my name to my friend's name....<br> <br> I went to a sales executive who I know personally from his time he worked in Witbank/eMalahleni and did my first contract. We have him all the required documents he needed for the transfer of the contract from my name to my friend's name.<br> <br> This is utterly pathetic, since not feedback was given to us as to why it has not been done. With the last complaint Telkom did not even have the decency to phone me and check what was wrong! <br> <br> The Customer Experience department then phones me and asks me for a rating on their services. I rate them and the consultant then tells me that he will escalate the matter to help me improve my experience at Telkom...what a joke!! <br> <br> Telkom has really outdone themselves with this one!!
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to the Store manager and we will contact you back with feedback.
Your reference number: SM171807
We apologise for any inconvenience caused.
Regards,
Lindani
Telkom Social Media Team
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Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to the Store manager and we will contact you back with feedback.
Your reference number: SM171807
We apologise for any inconvenience caused.
Regards,
Lindani
Telkom Social Media Team
***
