Great feedback and service

I app**** for a new contract data deal with Telkom and completed the application telephonically.<br> after which my router didnt arrive which I was told would arrive in 5-7 working days. After 2 weeks I tried to get a hold of the call center which was impossible(25 minutes holding time before I gave up). I tried the email and online chat communication channels in which I was told that an agent would get back to me in two days , which never happend. I got Warren's contact details from a colleague of mine as he had received good service from him with a previous Telkom issue. From the first email I sent to Warren he has done everything to get my issue resolved. In one day he has shown me what quality of service is. If it was not for Warren i would have cancelled my existing contract with Telkom and looked for alternative options. I hope he gets the recognition he deserves at a company that seems to struggle in general with the understanding of decent customer service.<br>