1 reviews | Active since Feb 2013
GREAT DEALS UNABLE TO DELIVER POOR SERVICE
Telkom Mobile offer great deals, so we decided to take them up on the offers by taking out 4 contracts which would result in our family will all be with the same service provider. We submitted the application on the 3rd of October at the Irene Branch. Katlego assisted as with the application. He checked if the phones was available and also advise on what colors we could choose from. He informed us that the approval process will take 2 hours and that we would have our devices and contracts no later than Wednesday 7 October 2015.<br> <br> Needless to say that was the end of any service received. I had to phone several times and was informed that they had no feedback. I eventually got though to Katlego which informed me that the contracts was approved and that the devices will be available no later than Friday 9 October 2015. Nobody got back to us. <br> <br> I phoned the store again and spoke to Aron who was new at the company and ask if we can give him a change to resolve the matter, although he tried I was informed that there was no devices available anymore. THIS AFTER KATLEGO CONFIRMED THEY HAD STOCK.<br> <br> BY THE LOOKS OF IT YOU CAN NOT DELIVER ON YOUR DEALS.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM158378.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM158378.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
