GREAT DEAL+BAD CUSTOMER SERVICE=LOST CUSTOMER

Around October 2015 I did an online enquiry for a mobile contract with Telkom. The deal was attractive because of the price and what one was going to get for that price, BUT 'til today I am waiting for feedback from Telkom Mobile. In Jan/Feb 2016 a lady called to complete the Online application process, advised the contract was approved, the device would be delivered within 48 hours from that day. A week after no delivery, I called the customer service line, on several occassions I would be sent from pillar to post , or hold the line for 15-20mins ****il I decided to drop). They have an online chat facility where one can chat with an agent, tried that too...no response. I eventually gave up on the deal as it was valid until end March. That was just BAD (very BAD) customer service.<br> <br> Needless to say I got the same device, for the same price with a different provider (within 2 days of my online application). Yes there are no free Telkom to Telkom calls, and no unlimited data...but for the hassle with Telkom, I go with the new provider any day. <br> <br> Hope you can learn something from my experience and IMPROVE your service!!!<br> <br> Regards,