Great customer service & attitude

I recently posted a complaint about Telkom charging me to reconnect my line after they did not process my debit order.<br> <br> Zulfah, a lady in the social media team, dealt with my complaint and she was fantastic. She resolved my issue seamlessly, took it upon herself to ensure that it did not happen in the recurring month and provided all round great service which was much appreciated.<br> <br> It is people like her that are a fresh breath of air in an otherwise uncaring company.