Great call centre agent, give him an increase.

I want to give call centre agent Nhlanhla Sithole 5 stars.

He was able to sort a problem that 3 trips to a telkom store, a sim swop and consultants that argue with the clients they are supposed to help could not sort out.

When you are outside of telkom signal and need to roam on Vodacom towers, there is an easy way to fix this. Sadly, the telkom staff at the store try to enable data roaming to fix the issue, on the first visit they say there is nothing wrong with her sim card, on the third visit they do a sim swop. They give attitude to a 73 year old pensioner, who is unable to use her phone at her home because roaming is not enabled properly for her new sim.

She did an upgrade over the phone, I begged the person who helped her not to replace her sim as there is nothing wrong with it. We should be billing telkom for having to travel 60km and spend hours in a line to get a problem fixed that their staff caused.

It's just ridiculous.

Back to Mr Sithole, please get whoever trained him to train the staff at all the telkom stores. He the only person who showed concern for someone who was really battling and knew how to help.