Great attitude in assisting me with my Wi-Fi

My Wi-Fi stopped working on Thursday 25-06-2015. I had called Telkom and another employee tried to assist me but despite putting in much effort was unable to assist. She escalated the matter to a more senior person and gave me a ref number. No one contacted me so I tried again on Saturday. I first got hold of Wesley who tried to assist. He asked if I hade a cable. I looked but couldn't find one. I said I'd look for it and he agreed to call me back in 10 minutes. I never Hear from him again. I called Telkom again and was greeted with a friendly 'how can I help you' I told her that I was a pensioner and was not totally au fait with trying to get the Wi-Fi back up. Although I am very adept in using my smart phone, tablet my laptop. Danika guided me through the process with much patience and 'Voila' the Wi-Fi was restored. She is a gem Telkom .. Nurture her.<br> Thank you once again Danika you are a super*