Grave misrepresentation by Telkom , unbelievable!!

4 months back I went to Northgate Telkom store to open a free me month to month sim only deal. This month I requested to cancel my contract because its a month to month it can be cancelled at any time. My services were supposed to be suspended Yesterday.

This morning when I called to confirm if they had cancelled my contract, I am told that they tried cancelling yesterday but I have to be charged with cancellation fees because Im on a 24-month contract.

The call centre guys have now referred me back to the store where I purchased the contract for them to sort out the mess. I don't need to explain to you the level of misrepresentation that happened here.This is no different from ordering chicken then served with duck, upon enquiry you are told to address the issue with the waitress. Doesn't Telkom have customer service/complaints handling? Where is your ethics? How is the public supposed to trust you with our personal information whith such ******* business principles?

If there was a capturing issue, I expect that I should have been given due assistance. Investigation of some sort, now I`m pushed from pillar to post. Not to tell you how many times I've been sent to the store. If you claim to have online services that are useless, what point is there to using your online chat services if you still can't resolve a petty issue such as incorrect billing. I went up and down until I decided to pay the amount that I was agreeable to.