GOT THE PHONE BUT NOT ACTIVATED

After waiting a month for my Samsung S6 I was finally advised that I can pick it up on the 19th September 2015. When I got to the offices I was glad to see my brand new phone. My joy was short lived as I was then advised that I would have to wait until Monday for my phone to be activated as only the person who signed the contract with me initially can activate my sim (what ****). I was assured that I will be contacted at 7:30am on Monday morning so I waited patiently, after waiting a month, I thought I could wait 2 more days. It is now 9:05am, I sent an e-mail to the sales rep Emelia to call me and it is impossible to get ahold of the Boulders office telephonically. I sit here with my brand new phone staring at me and there is nothing I can do with it. THIS IS EXTREMELY FRUSTRATING AND THE WORST EXPERIENCE THAT I HAVE HAD WITH A MOBILE SERVICE PROVIDER. TELKOM HAS GOOD DEALS BUT HORRIBLE SERVICE, WHATS THE POINT. EVEN IF YOU GO TO THE BRANCH, YOU CANT EVEN GET A SMILE.AFTER MY PREVIOUS COMPLAINT I EXPECTED TELKOM TO TAKE ALL REASONABLE STEPS TO ENSURE GOOD SERVICE. YOUR APOLOGY DOES NOT MEAN ANYTHING IF I CANNOT GET YOUR ASSISTANCE. PLEASE ACTIVATE MY PHONE IMMEDIATELY.