Got it wrong again

I went to Telkom store in the boardwalk Richards bay to have my land line and Internet moved to new premises on the 25th of April. On Thursday the 9th of April they pitched up at the new premises and activated the new line there with out phoning us to make an appointment or to give us the new number. We went to the store on Thursday the 10th the afternoon and spoken to Msizi who helped me promptly and friendly. He emailed the relevant people to connect my line back on to my current address as we still use the phone and internet. On Friday morning someone phoned my wife and told her they will connect our line at our current address the same day. Today is Monday and no one phoned or connected our line. This is very bad service and i think Telkom People lack the skills to to their job.