Got a new broken line. Typical Telkom

We ordered a new Telkom and ADSL line from Telkom. Took them two weeks to come out and install the line. Which is good by Telkom standards. But as always Telkom never seizes to disappoint me when it comes to their service and how useless they are. The ADSL is faulty. We have logged a fault and had the issue escalated escalation number :711175. <br> <br> It has now been a week and getting no joy after we where promised that someone would phone us 24H on Monday 20/07/2015 and on Thursday 21/07/2015 we where promised that a technician will be sent on the 24/07/2015 . Today we find out that the issue hasn't even been assigned to a technician This how Telkom treats new clients.