Goods delivered to me which I did not order and struggling to return it. Told the courier that we did not order anything and he advised that we must contact Telkom and they will send someone to deliver as he could not take it back.

I ordered a black Friday deal which was 10GB+10GB Day and 10GB+10GB night Smartbroadband with a router. This was handled by Gino Masuhlo and the goods were delivered and I have all emails of our correspondence. Then last week a courier came to my premises and advised my wife that he was sent to deliver the package, she told him that we dd not order anything and could not get hold of me immediately as I work in a Call Center. He then told her that she must take the package as his job was to deliver it and we must contact Telkom to fetch it. This has been a real struggle, I then received an email from Busisiwe Shandlane advising me of a new activation, I do not know who this employee is nor did I have any communication with them. I emailed back immediately and received no response, I then emailed both of them and chatted with two guys on the Telkom website but all i get is that i must call 10213, which is impossible as no one answers. I went as far as Canal Walk to the Telkom store and was given a number ********** 500 which is another useless number. The guys that Telkom has via chat are pathetic, i took a screenshot of the one chat and the second one blatantly ended the chat and the screen was cleared, so I do not know how they get appointed to their roles. The package is still sealed and I want this collected as I will be taking all this info to the National Credit regulator and Ombudsman with all my proof, etc. It seems that the only way to get proper service from Telkom is when you exploit them via Social media, etc. I hope to receive a response very soon and the goods collected, as some of the guys told me they cannot pick up a new number and then others cannot even pick up my two existing contracts. I was really thinking that Telkom is not as bad as people portray them but at this time, it really proves why the business gets all these bad reputation.