Goodbye Telkom ... I will sleep well tonight

This is the first time I have ever criticized a company online.

I am just over a month into a new 24 months Telkom Mobile Free-Me Unlimited contract. The first debit order was successfully paid on 5 September 2020. The next debit order is due only on 5 October 2020. My account was suspended on 24 September, and it has taken me 5 days of constant calls to have my service restored. I have spent a total of over 10 hours over the last 5 days with their customer care guys to try and make sense of this suspension.

I have spoken to more than 10 consultants, contradicting each other, giving me different answers, but not ONE could explain my suspension. Each promised to escalate the case (9 escalations!) and have a team leader call me back (8 call-back promises ... still waiting!)

"Your account has been suspended due to non payment" was the computer voice reason I was given every time I called in, while every consultant admitted during recorded conversations that this contract carries NO due balance. I was told by 2 consultants (via their team leaders) that a payment of R653.09 will have my service restored. NOBODY could explain this to me. I am in between a successful (FIRST) debit order and the next not yet due. Why should I pay an additional R653 to have the benefit of a service contract that I have honored? The other explanations become so bizarre and convoluted that I find it difficult to relay. (All recorded)

What I have confirmed (also available on Telkom call recordings) is that for the remainder of this contract I will have this situation every single month!!!

And I cannot even speak to anybody in the account /collections department since it is restricted to internal communication.

However, I really wish to compliment the customer care guys I dealt with. Even when I reached the proverbial ranting and raving stage, they all remained courteous and really tried their best to assist me. They agreed with my position, but their hands are tied by the MOST *********** ORGANISATION I HAVE EVER HAD THE MISFORTUNE TO ASSOCIATE WITH.

My thanks to every Telkom Mobile consultant I have spoken to over the past few days. Telkom, I do not have the vocabulary to express my disdain and lack of respect for your organisation adequately. Are you prepared to investigate the above complaints against your company and answer me in this forum, since I have not been able to get past your toll free 180 guys you pay as a buffer against your incompetency.

To anybody reading this: I was warned against doing business with Telkom and did not listen. I do not wish the last few days I have had with Telkom on anybody else.

I am cancelling this contract as soon as humanly possible ... and I do not care at what cost.

Goodbye Telkom. I will sleep well tonight