Good service turning into something ridiculous. Telkom Cape Gate

<p>I had taken out an upgrade on my telkom mobile contract. About 2 months ago.The Samsung s8+, which includes the wireless charger. At the time of me taking the contract, they had no wireless chargers and was told that they will comtact me once it arrives. It has been 2 months now and I'm still waiting on that call. I've been at the branch every Wednesday as I was told that they do not have a direct number. All calls goes to a call centre and gets diverted from there. A double deduction will go off shortly which includes the wireless charger and still I had not received it. This is ridiculous especially since I'm such a long standing customer! Telkom cape gate, please attend to this urgently. Or else you will have to give me something else to compensate!</p>