Good Service provider/ BAD CUSTOMER SERVICE and Bullies

Had a very Bad experience with Telkom SA, my monthly cost for fiber is R549 and as per Telkom i missed two month that amount to R1098 and i haven been extra R1248,73 in penalty Chages when i ask i am told those are late payments, late uncapped, debit order returned fee and reconection fees mind you this is month to month prepaid deal. i now a bill R2346,73 as per statement and when i call the team leader called Waseemah Hendricks she says on the phone i need to pay R2800 and she can't even explain to me for what but she need to make arrangements for that amount and Noluthando from the customer service dropped the call on me when i ask her on how to make arrangements on this amounts and why they did not communicate with me when they did not get the fee on my accounts and she told me they did not have my contact information to contact me.