Good service, but fines you for things without your knowledge.

I am generally happy with Telkom. They have a pretty stable Fibre line service. Not bad value for money either, but the FUP is a bit annoying. With 100mbps, it isn’t very noticeable though.

I do have one issue. I didn’t have debit order going through from Telkom until today. I had a scheduled payment since the 4th of December. Prior to this, I would just see a bill and then pay it. However, Telkom started to fine me every month for late payments even though I’ve been paying around the same time every month.

I only found out about this recently because my bill showed R29 outstanding. I left it and decided to pay at the end of the month, but this morning my bill showed R1 204.05. Surprised, I called in and tried to find out what was going on. Turns out, that is my bill for the next month, so I paid up front.

So, basically it should be sorted now. I do feel very uneasy that I was being fined without receiving an email or phone call about it.