MS
Michael S

1 reviews | Active since Nov 2011

07 Oct 2015, 12:54

Good service, and I'm not even a paying customer

One of Telkom's telephone poles was leaning into my property, and was posing a serious security risk.<br> <br> After a lot of trying to speak to the right person at Telkom, messaging them on Twitter, a HelloPeter post and more phone calls, someone from Telkom eventually came past my home. They fixed the pole in 48 hours at no charge.<br> <br> Just wanted to say a very big thank you to Telkom for looking after all their stakeholders, and not just their customers (as I am not a Telkom customer).<br> <br> (Only wish that the call centre had been more useful in directing my query to the right person first time round)

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Replies (1)
Telkom
Telkom's reply07 Oct 2015, 15:20
Official
Hello supermoo1984,

Thank you for your positive feedback regarding the service you experienced with Telkom.

Your Social Media reference number is SM136597.

Regards
Tebogo
Telkom Social Media Team
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