Good ol' Telkom.

In December 2017, I went to the Telkom shop in Kolonnade Retail Park. I wanted to stop someone moving into our old place from using our internet and the friendly lady advised me to request a line suspension. I would not pay until I ask Telkom to lift the suspension, she told me. Lo and behold! A month later I got a bill for the month it was suspended.

I ended up canceling the line, effective immediately (as the consultant in Centurion's shop told me) and I even gave back the router, never used, in the original packaging. The consultant told me that because I gave the router back, there was no cancellation fee. Lo and behold! A month later, I was STILL charged for the service and the cancellation fee is on there as well. I went back and the consultant's advice? Pay it. There will be an investigation and then it will be payed back to me.

No way I'm doing that. I even asked them (from the very beginning) to split my bill between the 2 accounts. It is now 4 months later and I still get a combined account, even after being continuously assured that the bill will be split.

It is March now. I'm still being billed for a CANCELED contract, as if it was ongoing. My bill is STILL not split. Your help lines and email services/self-help methods of communication are USELESS.

Fix this, I am getting tired of your dismal level of service.