Good morning Merlin I'm really disappointed in the service I received from Telkom Blue Route Mall

Good morning Merlin I'm really disappointed in the service I received from Telkom Blue Route Mall. When I visited your store on 25 October 2025, I spoke to you directly, and you assured me you'd follow up on Monday, 27 October. It's now 07 November, and I've neither received a call nor an email regarding our conversation. I've also tried reaching out via email and WhatsApp, but there's been no response. This lack of follow-up is unacceptable. Kind regards, F Augustine"