Good day i urgently need assistance

Good day i urgently need assistance. I requested a port in from MTN TO Telkom. But it has been 3 weeks and still no luck. So now I have a new number after I really very nicely requested that my number should not Change!!!!!!! I need this matter solved urgently. I have asked for feedback everyday but no luck!!!! My old number is ***. Which i urgently need ported and working. New number they gave me *** . Please urgently assistant. Stacey Williams. ***. ***- telkom temporary number