Good customer service

I had upgrade my cellphone contract after selldirect pretending to be telkom and they gave me the wrong cellphone and I told selldirect to fetch the cellphones as they were wrong and told them to terminate the contract because of their poor service and they collected the phones from me but didn't cancel the contract and yet they told me no it's been CANCELLED but which was not true after calling telkom customer care on numerous occasions and the consultant says there is nothing they can do I must call telkom.

This morning I called telkom customer care only to find a BLESSING in the name of MUNTU SOGOBILE who was understanding and knowledgeable and informative in how to go about resolving my problem of getting the contract cancelled.he asked me if I had proof that the contract was cancelled and I told him I only had proof from the courier that selldirect sent to collect the cellphones and to send the the cancellation form which I should fill in and send along with the proof of courier and my ID to the cancellation department to help me out and that it would take up to 21 working days.

I really compliment Muntu for his great service and customer understanding with great problem solving s****s,telkom needs more people like him and they will flourish.