GOOD CUSTOMER GETTING TERRIBLE SERVICE!!!

Item: Telkom
Rating: 1

Good Morning, I have had the most terrible service from dealing with the Telkom call centre and the store at city view mall in Durban. The Huawei WIFI unit was ****** from my house, I called in last week to suspend the service so that they do not use my data. on Monday, 28 May I went to the Musgrave store to get a sim swop and they told me that I must be credit vetted again and that it would take 72 hours to sort it. Today is Thursday and still nothing. I first called the call centre and spoke to Amanda who dropped the call, then I spoke to Buhle (or something like that) who made me hold for almost 30 mins without ever getting back to me and I had to drop the call. Then I spoke to Nosizwe as well and she also made me hold. I then went to the Telkom closest to me and the wanted me to start the whole process again of giving them my credit information to which the lady there said it will take another 72 hours. I’m already a Telkom user and customer and have been a good one at that, no missed payment nothing like that. Why can’t I just get another sim card to use. The only other option is to cancel my service and I’m sure Telkom will expect a cancellation fee. Please assist in getting this resolved asap

Helpful (0)

Replies (0)