GG
Gadget G

1 reviews | Active since May 2014

30 Jul 2015, 13:36

Going to have to abbreviate this quite a bit.

I had a 4MB ADSL line with uncapped, unshaped data through Telkom which I requested them to cancel. After 8 monthst of me fighting with them because they only cancelled the line in November or December that year instead of on the 26th May as it should have been. A few months later I received another account from them for R1600 which I contested, and a few weeks later I received an sms for an outstanding amount of R930. After arguing with them for months already, I hesitantly paid this amount to get them off my back. 2 months later I get an sms saying I still owe R886. After arguing again until blue in the face, I conceded and asked them to send me the account number so I could pay it at a P&P. A few months down the line, I find out I have been handed over to Lawyers to the amount of R1,641. Long story short, Telkom sent me the wrong account to pay, so the money I did pay never reflected on the invoices, to which the lawyers sorted this out to a degree. My gripe, is that after paying the lawyers a further R568 for Telkom I still have no proof from Telkom or MMM Capital that this debt is settled! Have I been \Shafted"again? Because nobody wants to sent me proof of payment."""

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Replies (1)
Telkom
Telkom's reply30 Jul 2015, 16:39
Official
Hello -Gadget-,

Sorry to hear about your experience.

Your query has been escalated to our Billing section to investigate further and will provide feedback as soon as possible.

Your Reference number is SM130007.

Sorry for the inconvenience caused.

Kind Regards
Charl
Telkom Social Media Team