Going the extra mile

I app**** for a contract for the Asus Phone Pad during the course of December 2015. The sales consultant who assisted me cannot remember his name at Telkom Festival Mall, who failed to give me the option to take out additional insurance for the device screen. This should be a standard practice considering. The tablet screen cracked after only having it for 3 months because it slipped out of the flimsy pouch I was given for so called protection. The device is still under guarantee that being said thinking the screen would be replaced, but was later told that the guarantee only covers the software not the screen. I was informed that it will cost me almost R1500,00 an arm and a leg to it replaced at my expense. I am not willing to pay hence you should take the responsibility for replacing the screen at your expense. If I was given the option for additional insurance which I have no problem with paying I would not be in this situation.