Going the Extra Mile

Telkom call centre failed to cancel an earlier order when I placed a new one for ADSL and I ended up with two telephone numbers being billed instead of 1. Since then I have had endless frustration with getting the thing cancelled! I walked into Telkom at Somerset Mall at the end of my tether. How fortunate I was to find Adri Mostert behind the counter to assist! She initially told me that its not a service centre and I must deal with the call centre. After I told her the story and refused to leave, she went out on a limb for me with a smile on her face and put through all the paperwork to get the problem corrected. It was really like a weight lifted off me after all the drama and waiting and call drops of the call centre. Adri proves that an impersonal useless call centre can never replace personal face to face customer service by someone who knows her job and puts the customer first. You need more Adri's Telkom! What a star!