Going on close to 10 months and still not sorted

<p>I must say I have never had worse service or customer care in my life. I have had an issue with a product opened in my name and with a Telkom not "upgrading " but rather adding another contract. The sales man explained that my 100gb day 100gb night could be upgraded into an uncapped package. I agreed to this. The consultant also stated that my 100gb package was going to be migrated and that there will NOT be another package/ contract added. It has been months !! From July last year that the consultant added the uncapped contract rather than "upgrading" my existing contact!!! I have been expected to pay for this since then and with many hour of calls to various "managers", "supervisors" and many many consultants this is still not sorted out. I have filled in forms, I have answered every question and corresponded with emails. Every time I call and check the "progress" it is as if no one has a clue of what is going on. I now have spent thousands on a contract that I don't have anymore ?!?!!! I can't believe Telkom Mobile ! I am more that dissatisfied, disappointed and more than annoyed!!! Ever terrible I would never recommend Telkom to anyone ever!!!</p>