Going on 3 weeks and still waiting

My ADSL line went down almost 3 weeks ago, I have made numerous calls to Telkom - which in itself is a very costly exercise - as every time you call you hold for at least 25 - 30 minutes before getting to an agent - and when eventually you do get to speak to an agent they cant commit to a timeline and they response remains the same that an Technician will have a look at it. After hours on the phone with Telkom, and nearly 3 weeks later, the problem has still not been resolved. I escalated the call to a manager - who could not take the call but promised to return my call - needless to say - this as well was not done. They stipulate on their IVR that they will gladly refund you for the time you've gone without service - yet I've had no service from the start of the month yet I received an invoice they will be debiting my account for the full amount... I have not had any service for the month and they are happy to just debit my account.. This is unacceptable as I'm still without service and have no faith in these guys that it will be sorted shortly. My reference no: 1083CRK301117. The call centre consultant I had a chat to yesterday confirmed that this call was closed - yet it was not resolved and that he would now again re-open this fault and escalate it,..

Needless to say I'm still waiting and still no feedback from Telkom, the service is Pathetic !!!!