Going on 2 months

<p>On the 17th of June 2017 I had paid my deposit to Telkom. I then had to phone them because they could not for some reason phone me? To set an appointment date for installation. Anyway the date was set for 26 June 2017. On this day I receive an sms saying there is a cabling problem and my order is now with cabling department. Since June to now, August, my order is still with cabling department. I phone all the time to follow up and nothing. They've escalated it 3 times. Today, 10 August 2017, I was told my order was not even attended to since 26 June 17. So what have these guys been doing for almost 2 months. And now all I must do is sit and wait. I have requested the managers email to which I am going to send a mail to by next week if I do not receive feedback. Very poor service.</p>