Going against CPA refusal to replace faulty device

I am highly disgusted with your service. After waiting a week for my mobile contract to be activated I had my iPhone for no more than 10 days when it stopped charging. I was forced by the Telkom store to book ot for repairs after repeatedly askong for a REPLACEMENT. I now have to be without a phone for ANOTHER 4 weeks!!!According to the Consumee Protecrion Act I am within my rights in requesting a new device. Surely you comply with this Telkom. I am now inable to get hold of anyone who knows where my device is. I have complained on Facebook and called the call centre but all answer since FRIDAY is that it is being \escalated\". Really? Seems to me ypu don't even care whether you act on a way that goes against the CPA. I await your call with details as to where I can collect my new device. Please only contact after 2pm."