Go withdraw and bring our money

So today i went to the telkom store in boulders dhopping centre, after waiting in line for more than 15min with no one asking what i am there for, finally i see the point of sale, there comes this lady who didnt greet me back when i greeted her, then i told her i want the 20GB data, she processed it, i gave her the affected number and she processed it and told me it was R899, i told her that i had made a mistake and i was looking for the one for R499. she told me that it was already loaded and i had to pay it, i told her that i didnt have R899 on my card but could afford to pay the R499, she told me to move to the side and she continued assisting other customers, thn she dissappeared to the back and i waited until i asked one of the other ladies to call her, then she came out, didnt apologise or explain anything. She asked me for the affected number, i gave it to her again, i gave her my card to process payment, but her machine kept saying invalid transaction. after numerous tries, She gave me my card and told me to go withdraw money and bring back their money, who is \they"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;883243;889511;12;5;0;0;0;0;5;NULL;NULL;NULL;15/08/12 11:17;15/08/12 9:25;Highly Recommended!;;Dr Odendaal;***;I would like to HIGHLY recommend Village Veterinary Clinic in Kloof, Durban for their exceptional care, support and overall professional service.<br> <br> Our little Dumbo rat, Frodo, was diagnosed with a cancerous tumour on his leg which had spread to his lungs and he was battling to breathe. We took him to Village Vet to be seen by Dr Odendaal (on recommendation from Ratanooga Forum). He was so kind and brilliant in his work, discussing all possible diagnoses, outcomes and treatments for our rattie. Unfortunately Frodo took a very bad turn for the worse and we decided that one of the best options was to put him to sleep last week Monday rather than let him suffer. He allowed Frodo's brother, Bilbo, to keep him company during the whole process of examination, testing, etc. as our boys have never been separated.<br> <br> All the staff at the vet were extremely sympathetic and the Head Vet, Dr Mostert, personally came to offer his condolences at the time. Yesterday we received a card in the post from the Village Vet staff offering their sympathies and condolences. We are exceptionally impressed by their medical knowledge and expertise along with their professional services. <br> <br> Thank you!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;579232;55;14;2;0;1;0;0;2;NULL;NULL;NULL;15/08/12 11:10;15/08/12 9:25;Don't care Attitude;;;***;I have made contact with the Edgards call center on many occasions, to try sort out my account. Why do they have 'this call is being recorded\ and we have agents that capture it on the system;but no one had the oddacidy to give you feedback. the one agent even said sure mam that wont be a problem. I will let the send the proof to you. still nothing...now they handed me over and blacklisted me. This is un-expectable when all you try do is sort things out and the call center cant do their jobs!!"""