1 reviews | Active since Aug 2016

08 May 2018, 15:51

GO TO HELL Telkom

Once again, Telkom and their employees have proved their incompence. We have informed them that we were moving out 3 weeks ago and asked for our internet line to be moved to our new house on Friday last week. They suspended our line without informing us 3 days later. We decided to be patient and wait but on Friday. So I took a day off to make sure there would be somebody home but as you can imagine it with Telkom, nobody shown up. After calling them, they told us that somebody went to the new house the Tuesday before but of course, they never informed us or tried to call. They told us they would only be able to send a technician on the following Tuesday. Today is Tuesday, I took another day off and we have called them 3 times already: - 1st time, they confirmed the technician would come between 8am and 5pm - 2nd time, their system was offline (as most of the time when you call them) - 3rd time, Theresa Govendor told us with some pleasure in her voice that there was no appointment booked for today. Of course, we have been billed for the whole of last month and had to buy hundreds of rands of data in the meanwhile. I am done with Telkom. I'm going to get some more data to shop around for a wireless solution as they have proved to be unreliable and just a bunch of d*cks. My cellphone contract ending in a couple of months, I will also stop it instead of giving my money to those idiots. GO TO HELL Telkom

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Replies (2)
Telkom
Telkom's reply22 May 2018, 12:39
Official

Hi cedric-vidal,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards
Garreth
Telkom Social Media Team

Best regards,

's update30 May 2018, 15:26
Reviewer Update
6 weeks later, still no contact made by Telkom and system offline every time we call...