Go to anybody but not Telkom

Telkom Mobile is the worst service provider out there and they do not consider the clients needs. I did a SIM swap on Sunday morning as my previous SIM card was damaged and was told my number would be active again in 90minutes but it is 4 days later and I still cannot use my phone.

This is a number that is fully up to date and no payments have been missed by anybody. When I call their useless call center they told me that the number was sent for credit vetting? I asked why and the lady simply said "This happens from time to time".

On Tuesday I called again and this time I was told that the person who was busy with my number was going to be emailed. On Wednesday morning called in again and was given the same story so I asked to be copied in on the email.

3 follow ups later with the "person who is supposed to be sorting out my number" and I still have no service and I cannot use my phone.

This is costing me money as I work from my phone and yet again I am not getting the service for something that I have already paid for.

I would suggest that if you are looking for a mobile services provider, you stay away from Telkom Mobile and Telkom as a whole. What irks me is I have had these two lines since early 2014 and this is the first time I have needed to do a SIM swap and it is taking an age to do something that Vodacom and previously MTN did immediately.

Why is this so difficult for you people to do?

I will be cancelling this contract at the earliest possible opportunity.