Giving up on Telkom

<p>Its been a fun 2 years, filled with calls to Telkom almost each and every month to "Re-create the service", "reset the ports", "log faults' and so on. I get told I'm on a 6.4MB port or line or whatever, yet I pay for 10 MB. I call telkom out on this on Hellopeter not once but multiple times. I shout at poor technicians, argue with the higher ups that finally get back to me and I get relief for a few weeks, I get between 7-9 MBPS. only to have the cycle begin again. Yet again I call today wondering why my speeds are so absolutely horrific to find out I'm on a 6MB port. No, just no. Pathetic.</p> <p> </p> <p>I'm done with you Telkom, you can shove it if you think your customers have to put up with this kind of service. I want reparation for all the months you've denied me proper, reliable service, I feel I'm owed. If you can't even maintain a single customers line after this many complaints then you've chosen the wrong business to be in or need to re-evaluate the way you do business. My bill is over R1200 a month and you expect me to just sit back and say "Oh, I can live with 5mb/s". No. No. No. I want what I pay for, and I dont want to have to call in every month to get it working again. Im beyond tired of this, I will begin my search for alternate ISP's immediately. You are in breach of contract and in breach of the Consumer Protection Act, if I weren't so busy I'd probably try sue.</p> <p> </p> <p>I have work to do tonight, work needed to be completed before my meeting tomorrow morning and I've sat the whole day with between 1 and 5 mb/s. At this rate I'll be up all night.</p> <p> </p> <p>Call me Telkom, lets talk, lets see if you can fix this. In fact take it as a challenge: rescue a customer about to jump ship, bring him back on board and ensure this never happens again. Or call me and tell me I'm being unrealistic to expect consistent, reliable service from you and I'll take my business elsewhere.</p> <p> </p> <p>I won't shut up either way, if you fix this for me I will sing your praises. If you tell me you can't give me what I paid for I will scream it from the rooftops. Right now I'm sitting on 1Mb/s download speed after a call to your Tech Support (must be my 100th, maybe I win a prize?)</p>